All products sold on the present site are commercialized in compliance with laws and regulations and have market approval. Compulsory posting required by laws and regulations will be shown on the site along with fact sheets for each article.
In case of a defect of a product purchased on this site, in compliance with dispositions of the civil code relating to legal warranty of hidden defects, customers dispose of a two year delay starting when the defect was discovered to claim an exchange or a refund of the product. All requests must first be made in writing with the purchase invoice and product photo at La Grande Coutellerie before sending back any products.
Once the agreement has been received in writing to the customer from La Grande Coutellerie and in order to exercise one of these rights, it is up to the customer to return the package In order to make use of this right, the customer must return the parcel, at his own expense, using the services of a transport provider or any person handling the parcel, guaranteeing maximum security, to the registered address of the company: 30 rue des Gras, 63100 Clermont-Ferrand, along with a letter asking for either a refund or an exchange. The handling costs of the parcel, in this case only, will be refunded to the customer by bank cheque or by transfer, within a maximum delay of thirty days.
Personalized products with engraving cannot be returned for exchange or request for a credit.
Objects purchased on this site, apart from having a warranty concerning hidden defects in compliance with the civil code as well as a warranty concerning conformity imposed by article L211-5 of consumers' code which are both always applicable as defined above, have a conventional two year warranty offered by the seller.
A hidden defect of an object is one which in the normal course of events and use renders it unfit for its proper use. The obligation of conformity meaning the remitting of an object contractually agreed upon, the publisher of this site is in no way responsible for, even in the case of a conventional warranty, the normal wear and tear, accidental damage or abnormal use of the products. The products offered by La Grande Coutellerie require special care and adequate storage. La Grande Coutellerie can in no way be held responsible for poor maintenance (eg using the dishwasher for products with handles made of natural materials), improper use (DIY) or normal aging of the product due to the passage of time.